Frequently Asked Questions

Exchange or Refund

1. General conditions

All occurrences involving exchange or refund must be made within 7 (seven) days from the date of delivery and shall be sent to our customer service section (SAC), through phone or e-mail sac@tecnotri.com.br.

The Tecnotri disclaims the obligation to meet the requests for Exchange or return of any returned product without such communication, outside the time limit or absence of items/accessories that accompany it.

2 when you refuse the product

In the event of any of the hypotheses below listed refuse receipt of the request, justify on the back of the invoice or delivery note ISSUING and contact Tecnotri through our customer service online, via our call center by phone or by e-mail: sac@tecnotri.com.br

-Open or damaged Packaging;

-Defective Product;

-Product in disagreement with the request;

-Lack of accessories;

If you accept the product, please contact us through our customer service online, via our call center by phone or by e-mail sac@tecnotri.com.br by up to 72 hours upon receipt.

If the divergence in the product/application is not apparent or easy identification and is detected only after receipt, you still will have 72 hours to get in touch with Tecnotri.

Expired requests will not be accepted and in this case, the customer will be liable for payment of the freight.

The Exchange will be made only after receipt and analysis of the returned product. If there was the absence of the divergence between the purchased product and the product delivered, or malfunctions, evidence of misuse or absence of manual/accessories/invoice, the Tecnotri is free to accept the return and make the Exchange, and may send the product to the customer without prior consultation and carriage forward.

It is pertinent to emphasize the importance of the Conference of the product on delivery, so that the failure by the carrier's fault is identified.

3 Exchange or cancellation of purchase

The return of any product can only be made within a period of up to 7 (seven) days from the date of delivery.

During this period, if the product fails, or if you are not satisfied with your purchase, please contact our customer service (SAC) via e-mail sac@tecnotri.com.br and ask for the Exchange.

To exchange a product, the following conditions shall be observed:

• the product must be returned in its original packaging, without traces of usage, without violating the original manufacturer's seal, accompanied by the DANFE (auxiliary electronic invoice Document), the manual and all the accessories.

3.1 Return for on-site collection of delivery

The Tecnotri collects the product (s) at the same address where delivery was performed.

The collections are made from Monday to Friday, from 8:00 the 6:00 pm. Our carrier leaves, a proof of collection.

It is essential to follow the instructions below:

· Pack the product in your original packaging or similar;

· return all items/accessories that accompany the product;

· Add the duplicate of DANFE (auxiliary Document electronic invoice) received on delivery.

And he must be sent to the product is identified;

· report, on the back of the DANFE, the reason for return;

· request a proof of delivery to the carrier. If the carrier does not have the Protocol, undeliverable merchandise and communicate the fact to the customer service (SAC), by e-mail sac@tecnotri.com.br or through our call center by phone.

4 deadline for resolution of the Exchange

The Tecnotri has up to 30 (thirty) calendar days from the date of receipt of the product in your factory, to verify that the request meets the requirements of the policy for exchanges and Returns. If so, will send another product to the client.

In the case of products purchased from vendors partners, the period of 30 (thirty) calendar days to perform the Exchange passes from the receipt of the product at our factory.

4.1 refund of amount paid

The Tecnotri will make the refund of amounts paid using the same form of payment in the shopping process.

On purchases paid with credit card, the card administrator will be notified and the reversal will occur in the next invoice or later, at once, regardless of the number of plots used in the purchase. The period of compensation depends on the card administrator.

On purchases paid with bank transfer or debit card account, the refund will be made through bank deposit, in up to 10 (ten) working days, only on current account of (a) buyer (a), which should be individual. And the CPF of the holder of the current account is the same as in the request (CPF). If the buyer (a) does not have a current account that meets the conditions mentioned, will be sent, within the same period, a payment order on behalf of the owner of the purchase. It can be redeemed at any branch of the Bank of Brazil, upon presentation of ID and CPF. The return of values will be processed only upon receipt and review of the product (s) at Tecnotri.

Attention: the Tecnotri disclaims the obligation to meet the requests for Exchange or return of any returned product without communication to the customer service (SAC), e-mail sac@tecnotri.com.br, seasoned or with absence of items/accessories that accompany it.

5 Return by repentance or abandonment

  • The return by repentance or withdrawal should happen until the seventh (07) day run from receipt of the product. In these situations, you will have the option to request a refund for the purchase price, including shipping, or use the value for the purchase of another item. Requests outside the deadline will not be accepted.

  • The return of the product can only happen if it is in your original packaging, with the seal intact, without evidence of use, with the manual and also the accessories. You must also send the Tax Coupon/Receipt/ISSUING of purchase of the product. If found any evidence that points misuse, no manual, no accessories, no Invoice or packing raped, Tecnotri is free to accept return and make restitution of the value, and may return the product without prior consultation and carriage forward. For your added security, ensure that the purchased product corresponds to your expectations before violating the packaging.

  • The Tecnotri is who determines the form of sending, so it is necessary that you contact our call center or online customer service sector (SAC), email sac@tecnotri.com.br through our product to receive the return authorization number.

  • In the case of repentance, the coupon Tax/Invoice/should always accompany the ISSUING application. The absence of this document will prevent your request ID and also the refund of the amount paid or other purchase using the existing credit.

THE PROCEDURE OF EXCHANGE AND RETURN WILL ONLY BE REQUESTED AFTER THE CONTACT WITH THE TECNOTRI REPORTING THE OCCURRENCE.

5.1 return of defective product

Until 07 calendar days from the date of receipt of the product:

The exchange request must be communicated to the customer service (SAC), through our call center by phone or via e-mail sac@tecnotri.com.br

After 07 calendar days from the date of receipt of the product:

You should contact the customer service (SAC), by e-mail sac@tecnotri.com.br to report the problem, obtain clarification and/or guidance.

During the duration of the legal guarantee, the products with manufacturing defects that cannot be repaired by the manufacturer and/or its accredited representatives may be, with document attesting the presence of the defect, returned to Tecnotri, preferably in its original packaging. It is essential that are accompanied by the DANFE (auxiliary electronic invoice Document), the manual and all the accessories.

Attention: the Tecnotri disclaims the obligation to meet the requests of Exchange or cancellation of any returned product without communication to the customer service (SAC), with the absence of items/accessories that accompany it, without document certifying defect or in which they identify the misuse.

To cancel the purchase of a product

If the chosen form of payment is Bank and the payment is not made within the time limit, the request is automatically cancelled. The same happens with payments over the internet if, due to a system failure, you cannot access the internet banking.

If you have received the product, the return can be made within 7 (seven) days from the date of delivery. During this period, if the product fails or if you are not satisfied with the purchase, cancellation can be made through the customer service (SAC), through our call center by phone or via e-mail sac@tecnotri.com.br

How to change a product

The return of any product can only be made within a period of up to 7 (seven) days from the date of delivery.

During this period, if the product fails, or if you are not satisfied with your purchase, please contact our customer service (SAC) and request the Exchange, through our call center by phone or via e-mail sac@tecnotri.com.br

To exchange a product, the following conditions shall be observed:

-the product must be returned in its original packaging, without traces of usage, without violating the original manufacturer's seal, accompanied by the DANFE (auxiliary electronic invoice Document), the manual and all the accessories.

For more information see the Exchanges and returns policy.

How to return a product

The refund request must be communicated to the customer service (SAC), within 7 (seven) calendar days from the date of receipt.

Return for onsite collection of delivery

The Tecnotri collects the product (s) at the same address where delivery was performed.

The collections are made from Monday to Friday, from 8:00 the 6:00 pm. Our carrier leaves, a proof of collection.

It is essential to follow the instructions below:

· Pack the product in your original packaging or similar;

· return all items/accessories that accompany the product;

· Add the duplicate of DANFE (auxiliary Document electronic invoice) received on delivery.

And he must be sent to the product is identified;

· report, on the back of the DANFE, the reason for return;

· request a proof of delivery to the carrier. If the carrier does not have the Protocol, undeliverable merchandise and communicate the fact to the customer service (SAC), through our call center by phone or via e-mail sac@tecnotri.com.br

Deadline for resolution of the Exchange

The Tecnotri has up to 30 (thirty) calendar days from the date of receipt of the product in your factory, to verify that the request meets the requirements of the policy for exchanges and Returns. If so, will send another product to the client.

In the case of products purchased from vendors partners, the period of 30 (thirty) calendar days to perform the Exchange passes from the receipt of the product at Tecnotri.

Reimbursement of values of orders canceled

The Tecnotri will make the total refund of amounts paid using the same payment method chosen in the buying process:

· in credit card purchases to card administrator will be notified and the reversal will occur in the next invoice or later, at once, regardless of the number of plots used in the purchase. The period of compensation depends on the card administrator.

· on purchases paid with bank transfer or debit card account, the refund will be made through bank deposit, within 10 (ten) working days, only on current account of (a) buyer (a), which should be individual. And the CPF of the holder of the current account is the same as in the request (CPF). If the buyer (a) does not have a current account that meets the conditions mentioned, will be sent, within the same period, a payment order on behalf of the owner of the purchase. It can be redeemed in any agency of Bank of Brazil, upon presentation of ID and CPF.

IMPORTANT:

-in case of refund, the refund of the values will be processed only upon receipt and review of the product (s) at Tecnotri.

The Tecnotri disclaims the obligation to cancel any product that does not fulfil the requirements of policy exchanges and Returns.

Cancellation or withdrawal that is with the carrier

In case of cancellation of purchase after issuance of the invoice, refuse delivery of the product. After the return of the goods to our factory, we will process the refund in the same form of payment and the total amount paid for the purchase.

Collection failure

The Tecnotri is committed to perform up to three consecutive attempts, until 48 hours after the last attempt.

The collections are made from Monday to Friday, of 8:00 the 6:00 pm. Our carrier leaves, a proof of collection.

If all three attempts result in failure process is cancelled and you will be notified (a). In this case, if you still want the collection to be made, please contact our customer service (SAC), through our call center by phone or via e-mail sac@tecnotri.com.br.

Rotomolded Plastic Pallet

Durability: what is the estimated durability of a rotomolded plastic pallet of Tecnotri?

We believe that depend heavily on the type of use and application, and the care of your handling and storage. However, it is possible to affirm that there is a durability confirmed more than 10 years in use, whereas the appropriate raw materials used and their antioxidant additives, stabilizers for UV light and antimicrobials.

 

Forms of movement: what forms of moving a rotomolded plastic pallet of Tecnotri?

Can be moved with the use of pallet truck, forklift (manuals, semi-elétricas, patoladas, electric retractable), forklift tractor, ATV, forklift hydraulic cart, transpalete (manuals, with scales and electric).

 

Models and versions-how to set the pallet is ideal for your business?

1) set the maximum weight that will be stored and/or transported on the pallet.

2) set the usage type: solo, pallet, drive-in or rack.

3) check what type of product will on the pallet: bags, boxes, drums, babonas, rolls, spare parts?

4) verify that you will need to stack the pallets when not in use.

5) set if you need this pallet with access by 04 sides or only on 02 side.

6) evaluate whether the face of the pallet must be smooth or leaked.

And don't forget that the load on a pallet must be evenly distributed in your area because we have pallets for special loads.

 

How to decide between plastic pallet face lisa or face leaked?

Face lisa: suitable for situations with frequent higienizações and many wet environments, and the use is unique on the ground. In this case, the face lisa prevents moisture from the ground is transferred to the stored product on the pallet.

 

Leaked: face with numerous applications, whereas the greater stiffness and pallet loads higher than the model with smooth face.

 

How to distribute the load in a rotomolded plastic pallet of Tecnotri?

All load should be evenly distributed in your area. For special loads that cannot be distributed evenly, inform and request specific pallet.

 

What is the carrying capacity of the pallet rotomolded plastic Tecnotri?

The rotationally molded plastic pallets can be configured for loads of up to 5 ton.

 

What is the weight of a pallet of rotomolded plastic Tecnotri?

Constant weight, the pallet rotationally molded plastics are manufactured with weights between 12 kg to 30 kg, corresponding to a growing range of load capacity, with variations that depend heavily on the type of use/application.

 

In that storage system can use the pallet rotomolded plastic Tecnotri?

The plastic pallets are versatile. Can be configured for use on the ground, in door sliding pallet, drive-in rack, dynamic and metal shelving.

 

How to sanitize the rotationally molded plastic pallets of Tecnotri?

Can be sanitized with various chemicals, including under pressure, not by changing their color and weight characteristics.

 

Can I leave the plastic Pallet. External environment?

Yes, the rotomolded plastic pallet Tecnotri has protection against UV rays, class 8, same water tanks. Can stay in time, without suffering changes its characteristics of weight, because they are immune to external agents.

 

Can I stack the plastic pallet when in empty?

Yes, the plastic pallet can be stacked, since this has the tab, since this AIDS in stacking pallet stability.

 

What is the difference between the rotomolded plastic pallet of Tecnotri and the pallets injected?

The main difference is that the rotomolded plastic pallet is more smooth and higienizável that the injected, because your structure needs no fins, ribs, which promote the corners and edges are difficult to clean. Another difference is your resistance to blows, because the Tecnotri is made of rotomolded pallet without pressure during your process, I injected is manufactured under high pressure, which during exposure to the Sun and when subjected to different temperatures the same contracts and dilates, thus promoting, catches and cracks, Handicapping the pallet injected when it receives small bumps and may break more easily.

 

What is a pallet PBR?

PBR is the Brazilian Standard measure of a pallet that is 1, 00 m x 1 m.

 

The plastic pallet has reference in some ABNT?

Yes, the plastic pallet now has standard, is the ABNT NBR 16242, and can meet the class 1, 2, 3 which give reference to static, dynamic load capacity and in door pallet.

 

What kind of product can I put on the plastic pallet?

Can be placed bags, boxes, drums, babonas, rollers, loose parts.

 

What is the main advantage of rotomolded plastic pallet Tecnotri?
Sanitizing, is easy to clean, and possess antimicrobial additive, gives you more security in this requirement. In addition to the idoo plastic pallet possess constant weight and long service life.

 

Why should I use the pallet rotomolded plastic tecnotri?

The plastic pallet is clean, light, more resistant than wood, don't loose splinters, nails, not in the long run it is cheaper, not demand maintenance, can be manufactured in various colours, prevents accidents, is 100% recyclable and does not scratch the floor of your factory or trade and have constant weight significantly reduces logistics costs.

Concept Of The Rotomolding Process

 

The basic concept of the rotomolding process is based on even distribution of material on the internal surfaces of a mould for biaxial rotation.  

The process:

Consists of a molding technique of most thermoplastics and some thermosets, ideal for the production of hollow parts without seams or seams, partially or fully closed. Considering the moulding process most commonly used, i.e. with three steps, and loading and unloading, heating and cooling, we have:

1st Step: loading and unloading

A micronized material or liquid load previously heavy loads into the mold, and then closed and released for the second step of the process.

2nd Step:

The arm of the machine with the loaded template moves, indexing within the furnace Chamber. During the time of permanence of the mould in the oven (tpf) mold spins in major and minor axes biaxially. After the mould have reached the temperature of resin gel, liquid or micronized material gradually will be deposited on the internal surfaces of the cavity, forming a porous film called synthetic liquid. The deposition of material cycle ends when all material is deposited on the walls of the mold forming a layer with uniform thickness and porous, with inner surface and rough with small undulations and bubble. After the fear of deposition (td), continuing the heating, begin the healing process of the layer of material deposited on the walls of the mold. During the healing process occurs the complete plastic fusion deposited, becoming in a uniform and compact layer of molten plastic material, with the inner surface of the play acquires a gently smooth texture, without porosity or blisters, acquiring the same hue of the color. After the complete cure of the material, the arm of the machine with the mold moves, indexing within the cabin, keeping cooling process rotations.

3rd Step: Cooling

The arm of the machine with hot, indexed within the cooling Chamber, maintains throughout the cooling cycle, biaxiais scheduled rotations. The mould cooling along with the play in the molten state occurs through cold air jets, fog or shower d ´ water or other cooling media. The process will be completed after the play has acquired sufficient strength to maintain their geometric shapes and dimensional and resist the efforts of extractions. However, the final temperature of the workpiece cannot submit the machine operator to the risk of accidents. The temperature of the part to be removed from the mold should be around 50ºc. Completing the cooling cycle, the arm of the machine with cold cast returns for the loading and unloading station, where the mold is opened and the part removed and repeat the cycle.

Durability-what is the estimated durability of a rotomolded plastic product?

To simulate the natural process of degradation, there are accelerated aging tests in the laboratory, called Weather-O-Meter (WOM). With these tests, we can predict the behavior of resin in practice, with the advantage of having these answers in a period shorter than the natural process. These tests typically are based on ASTM G155. A pattern commonly adopted by industry to designate the weather resistance of a material is UV-X, where X represents the number of hours of exposure to WOM. On this occasion the resin holds 50% ownership of stretching. For example, a resin with UV protection-8 features 8,000 hours of exposure on WOM. In order to obtain the ideal protection for the various applications to which a resin, it is important that the material is protected by a suitable additive package. This is usually composed of antioxidants (of process and long acting) and UV light stabilizers. There are several types of UV stabilizers, with different mechanisms and efficiency, but all act on stabilization of radicals formed by the action of radiation and that end up leading to breaking of the chains. Source: Braskem-Rotomolding.

Color-what colors available for rotationally molded product line of Tecnotri?

See individually each item on the site www.tecnotri.com.br.

Our standard colors are: natural (no pigment) and pigmented colors: white, black, yellow, red, Orange, green, Brown, light grey, dark grey, light blue, dark blue and beige.

Raw material-what is the raw material used in manufacturing of rotationally molded product line of whole Tecnotri?

Is used the polymer polyethylene (PE), being the medium density Linear polyethylene (PELMD), rotational molding, which features thermal stability and impact resistance even if used at low temperatures.